The information we gather enables us to personalize, improve and continue to operate the Services. In connection with certain aspects of the Services, we may request and/ or automatically collect some of your Personal Information.
When you use any of our Services, we make good faith efforts to provide you with access to your Personal Information and either to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask each authorized user to identify himself or herself and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
If your Personal Information changes, or if you no longer desire to use our Services, you may correct, update, or delete/deactivate your Personal Information by (i) logging into your account and making the appropriate changes, or (ii) by emailing our customer support at support@Echovate.com. We will respond to your request to access within thirty (30) business days.
Notwithstanding the foregoing paragraph, if you are an authorized user of one of our Clients, and your wish to access, correct, amend or delete data, or who no longer wish to be contacted by one of our Clients, you should direct your query to the Client (the data controller). If the Client requests Echovate to remove the data, we will respond to their request within thirty (30) business days.
If you are an individual user, we will retain your Personal Information for as long as your account is active or as needed to provide the Services to you. If you are an authorized user of one of our Clients, we will retain the Personal Information we process on behalf the Client for as long as needed in order to provide the Services to the Client. In addition, we reserve the right to retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your Personal Information and our Clients’ information is important to us. When you enter sensitive information (such as login credentials), we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on the Site, you can contact us at www.echovate.zendesk.com.
You may manage available communication preferences when you register for use of the Services, by updating your account preferences, or, where applicable, by using the “opt-out” or “unsubscribe” mechanism or other means provided within the communications you receive. We reserve the right to notify you of changes or updates to the Services whenever necessary.
If you have any questions or concerns regarding privacy using the Services, please send us a detailed message by visiting www.echovate.zendesk.com.
Effective Date: May 19, 2017